What's Stopping You - SOP

Initial contact

  1. Person says they want to be a guest
  2. Intake form: send them the intake questions. For now we can do this in whichever medium we’re communicating in already (e.g. Twitter DM) but could formalise this to a form tool or a ‘copy and complete this doc’
    • (Currently the scheduling link exists publicly, so someone could go and pick a time without having done intake questions. Longer term I think it should always be intake questions first so we can make sure there’s fit, but for now either order is fine)
  3. Send them scheduling link
    • Follow up if they don’t book in

When it’s time for the call

  • Send them the Riverside link

Beginning of call

  • Our goal is to help you
  • Encourage you to err on the side of vulnerability. Gets best results. As much as you feel comfortable with
  • If you regret saying something, tell us in realtime or at the end, we’ll cut it
  • Stick around after for debrief
  • Name pronunciation?
  • Job / intro description?
  • Welcome blurb, and start! What’re you working on, why, progress, what’s next, what’s stopping you, etc

End of call

  • Wrap up - make sure we have very concrete atomic next steps. How do they feel?
  • Where can people find you online
  • If you, listener, want to be a guest… (also, paid option)

“But don’t go anywhere”

  • How was that for you?
  • Feedback?
  • Can you think of a couple of other people who might want to do this?